Credit Card Orders - Special Terms and Conditions
This policy relates to transactions involving credit cards where the customer is not able to sign in person. This may include mail, telephone, fax, e-mail or internet orders.
When placing your order please provide full name, home address (even if PO Box being used for delivery) and telephone details of the person’s name on the credit card.
Coleman’s may elect to contact the person and may also elect to request the person to verify their signature on their card. Credit references may also be requested.
Goods will only be dispatched to the person named on the card.
Coleman’s may request that the card holder be present to receive goods in a nominated location.
Coleman’s may elect not to proceed with any order. Any suspicious activity will be reported to credit fraud authorities.
Our Supply Policy
The following items are sold on a non-return basis:-
All machines (including computers, printers/copiers, fax machines, shredders, calculators, cameras),
any item of Stationery that has been specially ordered for you.
Regularly stocked Stationery items may be exchanged under the following circumstances:-
Proof of purchase is provided (your invoice or receipt) and,
They are returned less then 14 days from invoice date and,
The goods are unused and in original undamaged packaging.
Where these type of goods are unused but the packaging is slightly damaged then Colemans management reserve the right to charge a re-stocking fee, which may be between 20% to 50% of the original value of the goods. This fee is required because in order to resell the goods they will need to be discounted.
You have rights under law to refunds where goods are defective, not suitable for their intended purpose or they did not match the sample or description provided. For more information on your rights refer to the New South Wales Office of Fair Trading at www.fairtrading.nsw.gov.au.
If you have any questions or comments about this policy please contact management at Coleman’s.
Bolmac Pty Ltd Trading as Coleman’s Office Products
ABN: 86 099 677 666
Head office: PO Box 707, Bathurst NSW 2795
Ph: 02 6331 1966
Fax: 02 6331 8522
Equipment Repair Policy
We aim to provide high quality prompt and reliable service. This advice serves to answer some of the most frequently asked questions about our service and we hope that it assists you in understanding some of the issues in dealing with our fees and occasional unfortunate delays.
Unless a quotation fee is requested Coleman’s will repair your equipment and the repair charges will be payable upon collection of your equipment.
If you wish to know the value of your repair before proceeding then a quotation fee of $88.00 including GST will apply. One or more of our qualified technicians will assess your equipment and record and estimate of repair including parts and labour. Please be aware that we may discover further problems with the equipment during repair and if so you will be informed that further charges are likely.
Why a Quotation fee?
It can sometimes take our qualified technical staff as much time to assess a repair as it does to make the repair. The Quotation fee is a token amount to cover part of our costs associated with the time and effort by many of our staff to prepare and present a quotation. The full value of the Quotation Fee is waived if you choose to proceed with the repair as quoted, or if you purchase new equipment of at least an equivalent type.
Time taken for repair
Coleman’s endeavors to repair your equipment as soon as possible, however delays with parts and occasional excessive workloads mean that delays are possible. When calling to find out the progress on your repair please quote the Sales Order number on the sheet you were supplied when you left your equipment. We are rarely in a position to guarantee a time for your repair to be completed. Our staff can only offer you an approximation of time and unless stated in writing we do not offer assurances of timings. Unexpected delays are always a possibility and often beyond the control or knowledge of the person advising you of the timings of your repair.
Unless otherwise agreed in writing, payment for repair will be made in full before the equipment is collected.
Disposal of Uncollected Goods
If the equipment is not collected within six months from the time of completion of repair, or Quotation for repair then Coleman’s will dispose of the equipment by any means it deems necessary including possible sale of goods without notice.
Your goods are not covered by Coleman’s insurance either on Coleman’s property or in transit to or from Coleman’s. If you have any quires regarding insurance coverage of your goods please consult your own insurer.
It is important that you note on Coleman’s service sheet any accessories you leave with your machine. This may include power leads, cables, manuals, software, ink cartridges etc. Coleman’s can not take responsibility for any accessories not noted on the sheet.
Sign – pick up
When you return to collect your machine please have appropriate ID and be prepared to sign for the goods release.
We welcome comments about our service. Please address correspondence to
The Managing Director,
Coleman’s Office Products,
PO Box 707
Bathurst NSW 2795
Phone: 02 6331 1966